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FREQUENTLY ASKED QUESTIONS

WHAT IS A VIRTUAL THERAPY PRACTICE?

Seeking therapy with a virtual practice means that clients meet with their therapist via a secure online platform that RPCS provides. Clients will be able to work with their therapist in the privacy of their own homes (or wherever they are most comfortable), utilizing many of the same therapeutic practices that they would in an in-person session.

HOW WILL I KNOW IF A RPCS THERAPIST IS THE RIGHT THERAPIST FOR ME?

A successful therapeutic relationship is influenced both by the dynamic between the client and therapist and by ensuring the right match between a client's needs and a therapist's expertise. At RPCS, we utilize a two-phased approach to ensure a client-therapist fit: 

  • 15-minute consultations - before we commit to working together, potential clients meet with an RPCS therapist via phone to share why they are seeking therapy and assess whether it is a fit with the therapist's expertise. If there does not appear to be a fit, RPCS can provide a referral to another therapist.

  • Fourth session review - no later than your fourth session of therapy, your therapist will check-in with you about your experience and desire to continue.  If necessary, RPCS can provide a referral to another therapist.

WILL MY HEALTH INSURANCE COVER THERAPY?

RPCS is an in-network provider with Horizon Blue Cross Blue Shield of NJ.  For all other insurance providers, RPSC provides clients with a superbill that they can use to request reimbursement from their insurance provider. RPCS will support clients in seeking reimbursement/submitting the claim, but, ultimately, clients are responsible for working with their provider to seek reimbursement. Note that not all providers reimburse for mental health services provided by an out-of-network therapist, clients should confirm reimbursement policies and procedures with their insurance provider before beginning sessions with RPCS.

WHAT IS YOUR CANCELLATION POLICY?

For sessions canceled less than 24 hours in advance or if a client fails to show up for a scheduled session, a cancellation fee of $50 will be charged. RPCS will attempt to reschedule canceled appointments pending availability.

FAQ: FAQ
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